Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites. Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements. Manage project timelines to support network turn-up within expected completion intervals. Responsible for asset management of networking gear in datacenter and POP sites. Proactively contribute to documentation, automation and processes as they evolve. Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation. Create statements of work for vendors at the POP sites. Create cage and rack designs and understand the overall needs of POP infrastructure. Document and follow RMA processes and procedures for all relevant vendors. Follow, improve, and implement data center and POP best practices. Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction. Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network. Use internal tools and scripts to configure, monitor, and repair servers and network equipment. Detect and diagnose various error/failure conditions across an array of server types. Experience in data center deployment, building large-scale infrastructure, and providing support for Linux based servers and network devices. Understanding of datacenter network architecture and common issues related to datacenter networks. Knowledgeable in Data center practices (i.e. cable routing, calculating power usage and cooling). Experience with field-based work in POPs, carrier hotels, or Central Office environments. Experience with Enterprise and Service Provider network hardware platforms and architectures including Cisco and Juniper routers/switches and Nexus data center switching platforms. Have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS. Have basic understanding of DWDM transmission technology, and circuit troubleshooting techniques. Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies. Ability to capture and analyze traffic. Solid understanding of Queue Management for tasks and incidents, vendor engagement and escalation and participation in ongoing POPs deployment projects. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Excellent communication skills; should be able to work with carriers remotely. Experience in dealing with service providers and colocation facilities around the world. Experience working in a multi-vendor network environment. Experience with field-based work in Collocation Facilities, Internet Exchanges, or Central Offices.
Strong understanding of network principles and practices.
Strong knowledge of network design and technologies
Proven project planning and management experience.
Good knowledge of applicable data privacy practices and laws.
Exceptional analytical, conceptual, and problem-solving abilities.
Exceptional understanding of the organization’s goals and objectives.
Superior written and oral communication skills.
Excellent architecture and technical support documentation skills.
Strong interpersonal and consultative skills.
Ability to conduct research into emerging technologies and trends, standards, and products as required.
Ability to present ideas in user-friendly language.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.