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Product and QA Associate

Duties


Responsibilities

  • Support Product Management 

    • Monitor and analyze user reports for feedback and bug-related trends
    • Collaborate with Engineering and Product Management to shape, support, and execute product goals, by elevating the voice of the user as an input into decision-making
  • Support QA 

    • Works closely with Engineering and Product teams to identify human rating process weaknesses and makes recommendations on how to improve data quality
    • Inform workflow owners of tactical changes in order to drive data quality improvements
    • Monitor trends w/ QAs in workflows including edge cases, high priority escalations, and other considerations
    • Monitor, file, triage and track to completion all bugs and tool issues across broad workforce
  • Support Customer Success 

    • Work closely with partner technical teams to identify issues with their apps and recommend possible solutions.
    • Work closely with internal teams at Facebook to ensure the right features are built to address partner needs.
    • Ensure great documentation and best practices are created to collaborate with partners

Skills


Requirements

  • At least 1 year of enterprise / SMB customer-facing experience
  • 2-3 years of professional experience
  • Experience with Excel and/or Project Management tools 
  • Meticulous attention to detail.
  • Effective communicator - both in writing and in meetings
  • Basic understanding of SQL

Education


Bachelor’s degree or equivalent

 
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