View Our Website View All Jobs

Product and QA Associate



  • Support Product Management 

    • Monitor and analyze user reports for feedback and bug-related trends
    • Collaborate with Engineering and Product Management to shape, support, and execute product goals, by elevating the voice of the user as an input into decision-making
  • Support QA 

    • Works closely with Engineering and Product teams to identify human rating process weaknesses and makes recommendations on how to improve data quality
    • Inform workflow owners of tactical changes in order to drive data quality improvements
    • Monitor trends w/ QAs in workflows including edge cases, high priority escalations, and other considerations
    • Monitor, file, triage and track to completion all bugs and tool issues across broad workforce
  • Support Customer Success 

    • Work closely with partner technical teams to identify issues with their apps and recommend possible solutions.
    • Work closely with internal teams at Facebook to ensure the right features are built to address partner needs.
    • Ensure great documentation and best practices are created to collaborate with partners



  • At least 1 year of enterprise / SMB customer-facing experience
  • 2-3 years of professional experience
  • Experience with Excel and/or Project Management tools 
  • Meticulous attention to detail.
  • Effective communicator - both in writing and in meetings
  • Basic understanding of SQL


Bachelor’s degree or equivalent

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file