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Strategic Communities Partner Manager, Social Impact Partnerships

Facebook’s Social Impact Partnerships team is seeking an experienced Strategic Partner Manager to drive a scalable approach to better serve and engage underrepresented and strategically-important communities, through nonprofit partnerships. This person will execute an operational program to engage these nonprofits and track and optimize results to drive business goals for Facebook, our nonprofit partners, and their communities.

Responsibilities

  • Support and manage a set of nonprofit partners at scale to maximize their effectiveness in driving awareness and fundraising
  • Become an expert in the support experience for Social Impact Products and quickly efficiently troubleshoot, escalate, and resolve partner issues
  • Monitor and communicate nonprofit satisfaction in receiving support services 
  • Host feedback sessions to increase partner value and output across Facebook’s Family of Apps
  • Adapt quickly to product changes and communicate these strategically to stakeholders within the nonprofit organization
  • Ability to creatively problem solve for nonprofit challenges, using data and business expertise to enable greater success
  • Represent the voice of the partner to cross-functional and leadership teams
  • Drive initiatives to help build and scale the Partnerships team and practices

Minimum Qualifications

  • BA/BS degree or higher
  • 7-10+ years professional experience in product partnerships, business development, product marketing, or digital fundraising
  • Organizational, project management, time management, and communication experience
  • Experience synthesizing issues into operational strategy, and scaling communications and processes based on learnings
  • Experience explaining technical solutions, establishing goals, developing opportunities, and providing reporting/dashboards to identify trends and improve the partner performance
  • Ability to set priorities, problem solve, multi-task, and work independently in a dynamic, rapidly changing workplace

Nice to have

  • Social impact experience either working at a nonprofit or with social justice nonprofits
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