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Global Community Manager (9046938)

We're looking for an experienced community manager to join us on the Social Good Partnerships team for Facebook. You'll be responsible for engaging and supporting admin who leverage our Mentorship tool within groups. The goal of Mentorship is to build millions of new relationships that change people's lives.

 

Over 1 billion people use Facebook Groups every month and there are tens of millions of active groups on Facebook, each run by passionate group admins who are responsible for the growth, health, and leadership of these diverse communities. If you're passionate about mentorship and building community using Facebook Groups, we'd love to talk.

 

This role will help to support our network of group admin using our mentorship tool. The right individual will be a passionate advocate for both our Facebook mission as well as the product experience of Mentorship. You will also have experience of working with a diverse group of people as mentorship expands globally reaching people from diverse backgrounds and for many different use cases.

 

RESPONSIBILITIES

  • Handle day-to-day community moderation of Facebook mentorship support groups, which includes moderating posts and comments.
  • Frequent review of groups paying attention to group content and interaction.
  • Manage and publish a content calendar, ensuring content adheres to consistent voice and brand guidelines.
  • Foster a sense of community with group members by engaging with the community and responding to questions and providing multidirectional feedback between the group members and all our partners.
  • Represent the Facebook brand with authenticity and integrity in every interaction

• Demonstrated ability to adapt, learn new skill sets, and gain an understanding of operational challenges • Outstanding organizational, time management, and communication skills • Entrepreneurial, with a proven ability to execute on multiple tasks simultaneously • Resourceful and creative storyteller

• Bachelor's degree

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