Providing quality customer service is at the core of our team’s goals. As a Support Agent, you will assist achieving team goals by answering questions for users with payment related queries in real time. Primary responsibilities are to explain the billing system, provide clarification about charges, and educate users on how to effectively utilize the platform. You will be responsible for achieving your own daily processing targets. You will also be responsible for engaging with team to promote high performance culture and great place to work.
Required Skills & Experience
This role will begin working onsite in Menlo Park, CA with an expected move to Mountain View, CA office. Need candidates who are flexible for this move to come following their start on assignment.