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UX Research Lab Technical Support (9284495)


  • Lab Maintenance + Troubleshooting

    • Daily check-in on all UX labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction
    • Assist researchers with set up of labs prior to research studies
    • Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use
    • Manage field equipment inventory
    • Use the ticketing system to open, track, and resolve all UX lab & related issues
    • Assist UX Lab Managers with construction of new UX Labs

    Tool Administration

    • Coordinate trainings with external tool vendors
    • Manage distribution of tool licenses
    • Provide on-going technical support, documentation, training and assistance to UX Researchers



  • 3+ years of AV installation, operation, and troubleshooting experience – including but not limited to equipment integration, handling, break/fixing and configuring audio & video hardware, and cable & connector types
  • Experience with audio & video processing equipment, such as Extron
  • Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors
  • Familiarity with video recording and streaming concepts and codecs
  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
  • Compelling communication and a strong customer service orientation
  • Detail oriented with ability to handle multiple projects simultaneously
  • Familiarity with ux/usability research & methods is strongly preferred

• Familiarity with ux/usability research & methods is a huge plus.


  • Bachelor's Degree in Media Technology (or related field) or equivalent work experience
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