View Our Website View All Jobs

UX Research Tech (8886726)

Responsibilities

 Lab Maintenance + Troubleshooting

  • Daily check-in on all UX labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction
  • Assist researchers with set up of labs prior to research studies
  • Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use
  • Manage field equipment inventory
  • Use the ticketing system to open, track, and resolve all UX lab & related issues
  • Assist UX Lab Managers with construction of new UX Labs

Tool Administration

  • Coordinate trainings with external tool vendors
  • Manage distribution of tool licenses
  • Provide on-going technical support, documentation, training and assistance to UX Researchers

 

 

Requirements

  • 3+ years of AV installation, operation, and troubleshooting experience – including but not limited to equipment integration, handling, break/fixing and configuring audio & video hardware, and cable & connector types
  • Experience with audio & video processing equipment, such as Extron
  • Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors
  • Familiarity with video recording and streaming concepts and codecs
  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
  • Compelling communication and a strong customer service orientation
  • Detail oriented with ability to handle multiple projects simultaneously
  • Familiarity with ux/usability research & methods is strongly preferred


• Familiarity with ux/usability research & methods is a huge plus.

 


Education

Bachelor's Degree in Media Technology (or related field) or equivalent work experience

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150