View Our Website View All Jobs

Helpdesk Technician (INTL)


• Ensure the highest levels of customer service in a collaborative environment with a keen

focus on helping people resolve issues and problems as the first point of contact at the


• Troubleshoot, or escalate issues as appropriate, in a timely manner while

communicating clearly and proactively throughout the customer's experience until


• Provide support for desktop and mobile devices as well as application system

environments locally at the Helpdesk or remotely if needed

• Utilize excellent customer service skills and ensure proper recording, documentation

and closure of trouble tickets as you grow your knowledge of Helpdesk procedures,

products, and services

• Observe and comply with Facebook's policies and procedures in compliance with

organizational aims and objectives

• Work proficiently with minimal daily guidance

• Respond to open Task notifications in backlog and accurately triage and escalate

employee requests to second-level support when necessary

• Consistently communicates and follows up with customers to ensure that inquiries are

resolved within agreed upon time frames

• Strengthens knowledge of the macOS, Windows 10, Linux, and networking




• Sets the standard for attendance and punctuality on our team

• Arrives each day fully prepared to tackle job responsibilities

• Views reliability as a crucial competency

• Demonstrates a greater willingness to perform shift work and overtime as business

needs mandate

• Recognises, researches, isolates, and recommend resolution procedures more

confidently as time in role progresses



• Determine proper escalation path for non-resolvable first level issues

• Interact and collaborate with Desktop Support technicians on current issues and


• Performs Helpdesk inventory audits as needed

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file