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Risk & Payments Contractor (8873388)

We want to ensure our platform is a trustworthy place for users to exchange goods and services with our in-app digital payments. We focus on thwarting attacks that threaten our users’ safety and our platform's brand. We review ambiguous activity to classify, deconstruct, and respond to emerging patterns and trends. Successful candidates for this team have a bias towards action and enjoy finding patterns amid chaos; they can also proactively communicate any trends or process improvements. Applicants with previous fraud-related experience are preferred.


Responsibilities

  • Review payments and chargebacks to identify fraud and limit financial risk
  • Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the workflows
  • Identify trends and inefficiencies to enhance the support process and improve user experience

Skills:

  • Must have experience supporting digital transactions ( Payments/WalletRisk/Venmo/Paypal/Google Wallet/Ebay/etc.)
  • Ability to quickly absorb training on product and tool functionality
  • Strong attention to detail
  • Self-starter
  • Communicates clearly verbally and via email
  • Ability to perform well autonomously
  • Penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in user experience.

Bachelor's degree required

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