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Client Solutions Manager (TBD)

The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. 

 

Media Planning, Strategy & Measurement, and Optimization:

  • Outlines measurement solutions and appropriate campaign structures based upon key KPI’s.
  • Manages and consults on complex advertising solutions and integrations.
  • Manages revenue delivery and budget spend, including daily optimization and providing real time targeting recommendations.

Platform & Product Expert:

  • Articulate and update clients on FB product and developments.
  • Responsible for educating clients and agencies on best practices.
  • Drives product innovation based upon client needs.
  • Build and manage relationships with key clients and agency partners (media, creative, PMD, etc.).

Project Management: 

  • Manage complex work streams to optimize marketing objectives for clients.
  • Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.) 
  • Cross-functional collaboration of all projects

Relationship Management:

  • Oversee delivery and revenue recognition for the businesses/accounts you are assigned to. Identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue
 

Skills


6+ years’ experience working directly with CPG/FMCG companies and/or media agencies 

Experience with branding marketing and planning

Advanced Excel skills, experience with analyzing data-sets and delivering actionable insights;

Ability to manage multiple projects while maintaining strict attention to details;

Ability to communicate, collaborate and work effectively on a team;

Ability to confidently present to build ongoing relationships with external clients;

Understanding of major advertising success metrics;

Good communication skills, oral and written fluency in both English and Vietnamese

Self-motivated, detail-oriented, organized and comfortable dealing with ambiguity

Extensive experience as a Facebook user and familiarity with Facebook’s ad solutions preferred;

 

Education


Bachelors Degree or equivalent

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