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IT Field Support (8300568)
Menlo Park, CA
IT/Engineering and Mobile
Manage projects related to collaboration tools adoption or migrations including but not limited to Dropbox, Box, Zoho and Office 365 suite of apps
Manage escalations pertaining to collaboration tools; work with our internal teams such as Security, Infrastructure and Corp Network teams to find solutions to user issues
Collaborate with 3
party collaboration providers and directly with our users to solve issues
Identify trends in issues, investigate best solution with providers and communicate to our helpdesk team and directly to users
Research new collaboration services and provide recommendations based on user needs and competitive analysis of various applications
Help migrate users out of declining services by finding alternative solutions, communicating and helping users with the migration process
Help drive adoption of new services by communicating benefits to users, monitoring usage and optimizing experience
Serve as a subject matter expert of collaboration tools functionality in the enterprise
Monitor, maintain and look for opportunities to optimize and improve systems
Develop internal tools (programs, scripts, platforms)
Help plan, communicate and execute initiatives related to collaboration apps in partnership with PMs and Engineers
5+ years working across IT/Infra organizations
Prior experience administrating and deploying collaboration apps such as Box, Quip and Office 365 and SharePoint applications
Experience in managing projects and working with software vendors to drive improvements
Experience in presenting and training end users on various software products
Ability to develop cross-functional relationships across various teams
Good understanding of Saas security
Strong user centric approach balanced with business understanding of what good for the company as a whole
Self-starter with a strong can do attitude to come up with ideas for new projects, drive resolution to an end and optimize processes
Strong written communication and great interpersonal skills working with end users and internal stakeholders
Experience in analyzing data using Excel and Tableau to inform decisi
BS in Computer Science, Business Systems or related field is required
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