View Our Website View All Jobs

Project Manager (8732305)

 

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

 

The Media Community Development team contributes directly to Facebook’s mission by connecting content creators with their audiences, helping them meet their objectives through solutions like Pages, Videos, Live and Ad Breaks. We succeed when we help our partners grow their content business. The Scaled Partnerships Team is searching for an experienced and entrepreneurial Project Manager to work with internal stakeholders and our outsourcing vendors to build and drive our training program for agents and trainers and to help us scale our team. This individual will be responsible for working with a cross-functional team including marketing, product and operations to operationalize the internal training to support scaling Facebook video products with creators and other partner segments.

 

RESPONSIBILITIES

  • Design and implement an operational process and work flow to support a global train-the-trainer program in partnership with Product, Operations and Program Teams.
  • Manage Training of Trainers, Partner Management Reps and maintain content
  • Partner with internal teams including Product and Partner Marketing and Content strategy teams to ensure global feedback is reflected on new training materials and training topics
  • Develop a curriculum strategy in conjunction with internal teams and measure quality
  • Translate Facebook stakeholder needs and requests for training into an actionable train the trainer plan that is prioritized according to business needs
  • Review the training needs and outcomes basis Products, programs or by agents and regions and plan interventions, content and feedback with the goal of maintaining quality.
  • Build and maintain a global training hub portal for reps.
  • Experience in the Quality, Learning and Development field or in Training in outsourced operations
  • Ability to coordinate within the organization with different stakeholders
  • Experience with implementing global operations processes
  • Communications experience
  • Problem solving experience
  • Consulting and relationship management experience
  • Experience developing and producing curriculum strategy
  • Ownership and result oriented
  • Sense of humor and ability to work in a dynamic environment
  • Bachelor’s degree
  • 7+ years of experience in program management or project management
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

150