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Client Solutions Manager (8943080)

Client Solutions Manager function in managing day to day operational tasks, such as:
Provide answers to product questions and assist in product/tools education
Provide troubleshooting support to resolve issues by investigating issue and managing troubleshooting process
Identify optimization opportunities
Manage account creation process
Submit and manage operational requests with GSS team
Assist in RFP process
Assist reporting needs

Define and own account plans to unlock investments and drive client’s business key performance metrics

Develop performance marketing approaches for client to leverage Facebook ad solutions, creative approaches, and ad tech infrastructure

Collaborate with measurement partners to create learning agendas to help clients measure impact of marketing and adopt Facebook measurement solutions

Partner with product teams and all cross-functional teams to act as point of contact and deliver collected and consolidated information that prioritizes customer requests

Ability to communicate, collaborate and work effectively on a team High intellectual curiosity and hunger to learn in ambiguous environment Excellent written and vertical communication Proven ability to be able to manage multiple work streams at a time with high attention to detail Advanced Excel skills and experience working with data preferred Strong passion for problem solving and customer service Passion for Facebook and general knowledge of advertising industry

BA/BS degree preferred

3+ years experience in digital media industry preferred

financial services vertical experience is strongly preferred, but not required.

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