We are looking for a strong Project Manager with User Journey Mapping experience who is resourceful, action oriented with the ability to get things done and overcome obstacles. They will: • Analyze existing information, work with XFN to understand requirements, develop user journey maps, and present maps to team leads. • Plan, coordinate and drive major maintenance initiatives and Moves, Adds, and Changes (MAC) events in the data centers. • Develop and manage end-to-end project plans and ensure on-time completion. Interface with engineering teams and business owners for project requirements and scope. • Identify operational pain points and opportunities to improve business practices and prioritize resources in areas that will deliver the greatest impact. • Review operational issues and determine if a technology solution is required or a process correction needs to be made. • Perform risk management and change management on projects. • Drive internal process improvements across multiple teams and functions. • Ensure there is sound communication between various groups and projects. Maintain program status wiki pages and provide frequent program updates. Identify and communicate risks and adjustments to the overall program. • Provide day-to-day coordination and quality assurance for projects and tasks.
• Work experience in Project Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space. • Proven project management, interpersonal, and communication skills, with high attention to detail. • Strong communication and coordination skills • Must be proactive with proven ability to execute on multiple tasks simultaneously • Ability to collaborate with different individuals across the organization and within other geographies, and roll-up the sleeves in order to accomplish all necessary tasks • Strong organizational and time management skills • Past experience as an engineer a plus • Ability to closely walk the line between business and technology
• Bachelor’s degree desired.