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Strategic Operations Specialist (9043106)



  • Support strategic operations team for the Product & Privacy legal team on various processes/programs including:
  • Help support WhatsApp’s legal operations, including law firm relationships and billing and accruals.
  • Support contract operations and governance, including management of forms and approvals and signing processes.
  • Assist with IP matters such as anti-infringement efforts.
  • Support and manage other legal programs such as those related to product, privacy and compliance.
  • Assist with notices and customer support matters that require legal attention.
  • Support litigation, including matter management and discovery.  
  • Support and manage other projects within the legal team as they arise.
  • At least 3 years’ experience in the areas of legal operations or legal program management in house or at a law firm.
  • Technology company experience preferred.
  • Experience in legal operations, including with respect to law firms and billing.
  • Experience developing and implementing legal tools and programs, including those to improve efficiencies, effectiveness, and development.
  • Experience in contract operations and governance, IP programs and/or program management related to product, privacy, compliance or litigation.
  • Excellent analytical and problem-solving skills as well as strong communication skills.
  • Strong organizational and coordination skills along with multi-tasking.
  • Ability to move seamlessly and effortlessly between projects spanning multiple stakeholders and subject matters.
  • Demonstrated capabilities to get things done in a fast-paced environment.
  • Demonstrated ability to work independently and as part of a team.
  • B.A. or B.S. degree. Paralegal certificate and/or PMP certificate nice to have.


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