As a Customer Support RMA Coordinator at Facebook, you’ll be assisting the Customer Support team with day-to-day operations while focusing on resolving shipping and logistical challenges.
Here at Facebook, we move very fast. In this challenging role, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of connecting and bringing the world closer together through AR/VR technology.
**IMPORTANT FBAM INFO**
What are the top 3 "must have non-negotiable" skill sets that need to be present on a resume?
Are there any specific certifications, educational background or portfolios that you’re looking for?
Are you open to candidates who can only work remote?
BA/ BS or equivalent experience
**MANDATORY Screening Questions**
The warehouse team contacts you in regards to a few packages that were unexpectedly delivered to them. After reviewing the contents in the packages, they appear to be returns for Facebook Portal units. However, since these units were not sent back with pre-paid return labels from Facebook, the warehouse could not identify whether RMAs were issued for these returns.
What information would you ask the warehouse for that could help you identify where and who these returns came from?