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Operations Specialist, Portuguese (8941085)

Product and Service Operation's (PSO) mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed.

The New Products team within PSO is passionate about product testing. This position will partner with Marketing Science SMB Programs. The SMB Programs team is a research and analytics group. Working with stakeholders across the company, the team develops hypotheses, designs and executes research. The results can often influence the SMB organization’s roadmap and be published to help the advertising industry understand the evolving media landscape.

Description
We are looking for a research assistant to work with the SMB Programs team and help execute research programs. This role will be part of the PSO organization that is focused on supporting our global small business organization through better understanding of how businesses can grow using our platforms.

The ideal candidate will have a strong background in media or advertising effectiveness research methods along with a natural curiosity to understand how things work. They should be passionate about Facebook, analytically minded, a great communicator, and able to partner with other XFN teams.

This is a 6 months contract with the possibility of an extension.

 

Responsibilities:

  • Work closely with the PSO Program Manager to build and ship an operational engagement model that supports Marketing Science.
  • Own the operations of the research programs including communication and recruitment of advertisers; troubleshooting, tracking and reporting of FB ads.
  • Work closely with the Marketing Science SMB Programs team and be the direct liaison with the advertisers for research studies.
  • Own the operations of the research programs including communication and recruitment of advertisers; troubleshooting, tracking and reporting of FB ads.
  • Become a SME in in managing campaign set up and measurement set up

 

Qualifications:

  • Experience in working on social media advertising
  • Ability to communicate clearly with clients about the research programs, FB ads and campaign set-up, analysis and results.
  • Comfortable using Excel, Word and Powerpoint.
  • Great project management skills

Preferred Qualifications

  • Prior experience at Facebook ads effectiveness
  • Understanding technical concepts such as Pixel
  • Experience in working on research studies (A/B tests, surveys, interviews)
  • Working knowledge of SQL or other programming languages

Languages: English (Speak, Read, Write) + Portuguese ( fluent)  

Bachelor's Degree

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