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Program Manager, Communications (9016141)

Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion and a half people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast-growing organization.

The Customer Team is committed to exemplifying and building a strong “customer first, customer best” brand identity for Facebook's Global Sales Organization. Our brand is built on trust and supported through listening and aligning with our customers' feedback every day. One of the main ways we accomplish this is through our Client Council franchise.

Client Councils create an open atmosphere where we are able to share our vision while gaining feedback from the world’s marketing leaders to influence our go-to- market strategy and ultimately drive action that shifts the industry. The Councils are Facebook’s best representation of shipping love. We host over 25 council meetings per year for our Global, Creative, CIO, UK, EMEA, Brazil, and India Client Councils in addition to driving activation and innovation programs.

To aid in our teams’ initiatives, we are seeking to add a Program Coordinator to our team. This position is based in NYC.


  • Assist team in planning and executing Client Councils from pre to post meeting operations including client briefs, prep meetings, presentations, and follow-up communications.
  • Work closely with Global Accounts Team to help scale Council team work.
  • Drive project management of activation/innovation programs that arise based on council feedback.
  • Collaborate with various cross-functional teams internally including global sales, creative shop, global accounts, global agency, measurement and product on council/client initiatives.
  • Manage team planning and organizing principles.
  • Manage external communication planning and development
  • Track and measure the value of the council efforts against key KPIs
  • Experience working in digital advertising industry and baseline understanding of marketing and measurement practices
  • Excellent communication skills—written, oral, and a sense for design aesthetics
  • Ability to turn complex issues into simple and concise updates, listen to detailed conversations and extract key themes
  • Ability to understand more technical topics and translate them for a broader audience
  • Journalism background preferred
  • Operational powerhouse with strong project management skills and experience managing multiple tasks at once
  • Attention to detail and flawless execution.
  • Self-motivated, entrepreneurial in nature and comfortable in fast paced, ambiguous situations
  • Experience communicating and packaging marketing material in PowerPoint and Keynote
  • Ability to analyze and manage large datasets in Excel and other data tools like Tableau
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