View Our Website
View All Jobs
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Quality Assurance Analyst (8749326)
Global Marketing and Sales
Review all inbound and outbound interactions with clients to support and drive performance expectations
Provide objective assessment regarding representatives compliance of process
Complete the required number of QA evaluations on a weekly and monthly basis
Assist in developing test scenarios/training exercise where performance gaps are identified via QA to include vendor calibrations to ensure consistency across our remote call center sites
Uses experience in QA to assess gaps in agent performance and conduct root cause analysis for corrective and preventative action plans
Rapidly learn and understand the relevant Facebook family of products and services for marketers
Rapidly develop a working knowledge of Facebook's established service standards
Time management and prioritization enabling the ability to work independently, manage workload and meet required QA targets
Ability to work in a detail-oriented environment to identify areas where representatives are and are not meeting our standards around customer experience
Outstanding communication skills and the ability to deliver feedback effectively
Strong analytical and reporting skills
2+ years of QA and/or Knowledge Management experience in Customer Services and/or Sales environment
BA/BS degree or equivalent work experience
Apply for Position
Apply for this position
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or
Paste your resume here or
Attach resume file
LinkedIn Profile URL:
Earliest start date?
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!
Have you worked for Facebook in the past (ex: contractor, temp, vendor or FTE)?
Are you legally authorized to work in the country for which you are applying?
Will you now or in the future require sponsorship for employment?
What is your current interview availability?
Do you have any vacations planned within the next 90 days?
What are your hourly pay rate expectations?
When can you start?
If you were referred to this role by a current Facebook employee or contractor, please list their name below.
Provide your Facebook Vanity URL. *Go to your personal Facebook profile and copy the website address in the address bar.