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iOS Developer Support Specialist (9432631)

Facebook’s iOS Developer Support Specialist (DSS) is an integral member of the Developer Experience team at Facebook. Developer Experience is focused on creating a first class coding life-cycle for Facebook developers. Developer Support Specialists provide top quality coding assistance to internal developers who may be using tools for the first time, or are encountering issues they need help resolving. The DSS will interact with developers to help instill internal best practices and provide technical support for code testing and iOS development. This role will require technical experience in working with mobile/iOS development. The DSS will provide frontline technical support to the iOS developers. We are looking for candidates who may have attended a coding academy, or had coding experience in a non traditional manner. Ideal candidate will have the desire to build and grow their knowledge about software development. 

Roles and Responsibilities:

  • Respond to and triage support questions and support requests from Facebook engineers
  • Communicate and escalate issues to the proper engineering teams or owners for resolution
  • Use Facebook data tools to investigate problems and correlate them to release events or code rollouts
  • Extract relevant information from log files and other sources to identify owners or root causes
  • Apply basic debugging tools and techniques to clarify issues and add relevant information for owners
  • Effectively communicate resolutions and workarounds to engineers, PDS and management
  • Write basic scripts and test cases to improve the speed and quality of support
  • Ability to reproduce the issue and debug it to provide extra information for root causing

Roles and Responsibilities:

  • Respond to and triage support questions and support requests from Facebook engineers
  • Follow internally developed support processes and workflows
  • Communicate and escalate issues to the proper engineering teams or owners for resolution
  • Use Facebook data tools to investigate problems and correlate them to release events or code rollouts
  • Extract relevant information from log files and other sources to identify owners or root causes
  • Apply basic debugging tools and techniques to clarify issues and add relevant information for owners
  • Effectively communicate resolutions and workarounds to engineers, PDS and management
  • Write basic scripts and test cases to improve the speed and quality of support

Qualifications

  • Graduation from a coding academy or equivalent experience
  • Professional experience in customer service, help desk, support, or other technical roles
  • Basic fluency in Python or PHP familiarity with basic development tools
  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
  • Quick learner and adaptable to learn new products, processes, concepts, and skills
  • Ability to work in a complex ecosystem with many layers of systems, services and tools
  • Work onsite from Monday through Friday
  • Support a rotating engineering on-call support schedule
  • Fluency in English
  • Ability to work weekends and on-call as may be required

Qualifications

  • Graduation from a coding academy or equivalent experience
  • Professional experience in customer service, help desk, support, or other technical roles
  • Basic fluency in Python or PHP familiarity with basic development tools
  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
  • Quick learner and adaptable to learn new products, processes, concepts, and skills
  • Ability to work in a complex ecosystem with many layers of systems, services and tools
  • Provide insights and suggestions to users on how to fix the issues they encounter in their developer workflows.

Preferred Qualifications

  • Associates or technical degree
  • Interest in building experience and knowledge for a full-time software development role
  • Xcode experience 

Professional Skills

  • Customer Centric
  • Excellent communication (verbal and written), facilitation and interpersonal skills
  • Ability to think critically and problem-solve 
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment

 

  • Graduation from a coding academy or equivalent experience

 

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