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Triage Specialist


  • Investigate product quality of Facebook’s Portal hardware products 
  • Understand and communicate product launch risk and severity of issues to partners 
  • Meticulously document findings  
  • Communicate effectively with both beta users and cross functional partners in Product, Software, Hardware, Supply Chain & Customer Support  
  • Develop test cases and scenarios in order to pinpoint the root cause of product bugs


What are the top 3 non-negotiable skill sets required to perform the job duties required for this role? 

  • Effective written and verbal communication skills 

  • Experience adhering to the guidelines of multiple projects at once with different timelines/senses of urgency

  • Strong product sense and attention to detail

Are there any specific educational background or certifications needed for this position?

  • Strong English communication skills (Written and verbal) are required. Experience working with agile methodologies is also preferred

*Excellent written and verbal communication skills 
*Exceptional problem solving skills 
*Natural curiosity and proven ability to learn new skills quickly 
*Flexible and willing to respond quickly to urgent or changing processes 
*Passion for ensuring high quality consumer electronics experiences for millions of users
*Strong product sense and attention to detail
*BA/BS degree preferred
*Spanish language skills as a nice to have



High school diploma is required, and a college degree is preferred. 

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