We are seeking a Tier 1 -2 NOC Operator or a solid network engineer. This would include working with our remote monitoring and management tools. In this position, you will be responsible for acting as the first line of technical support for our customers. Under limited supervision, you will assist in the planning, monitoring, and troubleshooting of the underlying network and transport equipment and associated ILA huts. You will respond to customer tickets and document troubleshooting steps. This means handling those tickets throughout the full lifecycle of the event from creation to completion and escalating to Tier 3 support as needed.
Knowledge and Expertise: