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IT Support Analyst


Looking for an IT Support Analyst to assist in the support of IT operations support in Pittsburgh, PA.  Our goal is to deliver excellent technical / non-technical support with outstanding customer service, satisfaction, and timeliness. This position requires sitting at a desk providing support in person to walk-ups as well as remotely, and is part of the IT organization. Candidates must be passionate about technology -- ESPECIALLY virtual reality and new/emerging technology, live for amazing customer service and have the ability to thrive in fast paced, high-pressure environment.




  • Responsible for setting up equipment for new hires.
  • Manage asset allocation using asset tracking software.
  • Providing software/hardware troubleshooting across Windows, Linux and MacOS platforms
  • Provide support for O365 applications via administrative web console.
  • Provides service, maintenance, repairs and for all computers and peripherals as well as routine moves, adds and changes.
  • Administer employee mobile devices using mobile device management software.
  • Drive communication, priority and know when to escalate problems to onsite Field Technical Principals.
  • Note: Previous experience providing end-user support in a Linux (Fedora/Ubuntu) based environment is required.


  • Enterprise Office/Exchange 365 account administration.
  • Previous experience deploying network based images via software such as MDT and Deploy Studio.
  • Previous experience managing workload through a task/ticket based support queue system.
  • Experience deploying and troubleshooting Windows 7-10, MacOS, Linux, Android, and iOS on an enterprise level.
  • Troubleshooting common desk/client side network problems.
  • A+ certified level of experience troubleshooting desktops and laptops in a Windows, MacOS and Linux environment.
  • Must be comfortable and able to lift and deploy 25lb desktop PCs and monitors at employee desks.


  • 2+ years working in similar Helpdesk or Field IT roles.
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