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AR/VR Device Support Tech (II)

  • Duties: 
  • * Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering 
  • * Load software onto devices using Android developer/platform tools commands and scripts 
  • * Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies 
  • * Act as the main POC for device troubleshooting 
  • * Improve and maintain the repository of manual test scenarios 
  • * Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar software lifecycle. 
  • * Involved with asset management of test devices and field recording equipment 
  • * Use the ticketing system to open, track, and resolve all device related issues 
  • * Build and maintain relationships with our QA employees within VR platforms 
  • * Travel will be involved, potentially international
  • Skills: 
  • * 3-6 years experience in an IT role 
  • * Experience troubleshooting Android through Android developer tools (ADB & Fastboot) 
  • * Experience PC/Mac/Mobile recording software 
  • * Education Relevant degree or proven track record 
  • * Familiarity with UX and usability research and methods 
  • * Detail oriented and has outstanding interpersonal skills 
  • * Ability to ramp up on internal processes and tools 
  • * Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility 
  • * Experience troubleshooting iOS devices 
  • * Demonstrated ability to work independently 
  • * Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation 
  • * Experience with virtual reality and gaming is a plus
  • Education Relevant degree or proven track record
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