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Partner Solutions Manager, Entertainment (11188559)

Local to Sao Paolo, Brazil Only
This is a 9 month contract to cover a maternity leave
Start date is 11/30/2020

It's expect from the PSM role:
1) Build insights that can help partners identify how their social and content strategy is
performing and improve their performance on our family of apps
2) Bring proactive solutions for our partners related to FB and IG products and platforms
2) Provide training and solutions on our many products and features available for media
partners and their teams
3) Help to troubleshoot problems and bugs raised by our partners, connecting it to the correct
product teams. Act as a point of contact to quickly internally address and mediate the resolution
of our partners' issues
4) Program management inside the organization: drive the scale of best practices and initiatives
across regions and verticals within the Facebook company.

This role's priorities will always be aligned with the Entertainment vertical goals. We are looking
for a person that, by nature, is extremely collaborative. Your core focus will be partner
management, but we are a versatile team, given that we have a unique set of experiences and

● Co-account management of strategic partners in Brazil (TVs) with SPMs
● Become an expert in the support experience for media companies on Facebook and
● Work alongside with internal teams, investigate and resolve issues reported on
Facebook and Instagram such as requests for the account and product support
● Use market-specific knowledge, signals, and insights to improve the support of our top
partners in the Brazillian and Latin American markets.
● Offer high-touch solutions based on familiarity with product launch status and bugs,
proactively advocating for partners and pushing issues toward resolution
● Respond to Internal and External partner inquiries with high-quality, speed, empathy and
● Document internal communications using our tools
● Use your problem-solving skills to prioritize and resolve complex tasks
● Collect and present Data Insights
● Use data to spot opportunities and deliver insights to improve partners' performance
● Manage the implementation and optimization of educational trainings and workshops
● Align with product and operations teams to act as an expert on specific media products
● Leads and completes complex projects with little direction and sustains self-driven
● Other duties as assigned

Minimum Qualifications
● 6+ years of experience
● Fluency in English (Spanish is a plus)
● Bachelor's degree or equivalent experience
● Regional Expertise: you know what's going on in the Entertainment scenarios in Brazil
(Experience working for or closely with TVs or video content strategies is a plus)
● Ability and experience working independently and a track record of taking the initiative in
changing environments
● Ability to analyze data to tell a story and make recommendations
● Availability to travel internationally

Preferred Qualifications
● Avid Facebook and Instagram user, a knowledge of both products
● Experience with video content production for social media platforms and/or content
distribution strategies for FB and IG
● Self-starter, intellectually curious and creative individual comfortable operating in a
fast-paced, ever-changing environment
● Strategic thinker with strong analytical and creative problem-solving skills
● Video and social media enthusiast
● Experience in data analytical tools

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