View Our Website View All Jobs

Client Success Manager

  • This role requires an experienced client success professional, with a track record in the enterprise software space. This is a hands-on, high execution role which requires excellent business and technical skills to manage our product adoption with Fortune 500 companies, become a true partner to our largest clients and bring their feedback and priorities back to the team to improve our product.
  • Develop a trusted advisor relationship with customer executive sponsors to create Workplace passion and satisfaction
  • Manage and maintain the customers relationship, ensuring that all customers attain a high level of adoption and business value from using Workplace
  • Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
  • Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solutions
  • Navigate through multiple departments within an organisation to build use cases and business value of Workplace
  • Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • account management, sales or professional services experience at a software/SaaS company
  • a deep sense of empathy and dedication
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside Facebook
  • Experience meeting multiple objectives in an entrepreneurial environment with little supervision

BA/BS degree required

Read More

Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file