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Project Coordinator IV

As a Business Process Project Manager within the Global Marketing Solutions Partnerships organization at Facebook, you’ll be embedded within the Systems & Services Business Operations team to manage complex, multi-disciplinary workstreams.

·       Evaluate, design, and implement key operational workflow to lead agents to improve our business operation across GMSP to drive and deliver the best partners experiences globally.

·       Maintain operational and system process as well as drive continuous improvements that can be applied across the GMSP to increase workflow efficiency and reduce manual process.

·       Be a subject matter expert of multiple process documents across multiple programs. Build and update training documents to ensure our agents have the clear guideline to execute the operational workflows and processes.

·       Partner with Program Leads, Engineering, Legal, Business Marketing and Vendors to maintain the team’s program schedule that consolidates individual project track plans, reflects cross-track dependencies, and eliminates redundancies among the tracks.

·       Provide training and the necessary documentations to the vendor team that executes the workflows. 

Skills


·       Embrace and thrive under ambiguity and be able make executive decision to enable GMPS programs’ goals and needs.

·       Clearly identify, explain, and communicate progress, status, expectations, dependencies and risks to executives, business stakeholders and team members.

·       Build strong relationships with Program Leads in delivering work in a way that builds trust with engineering, POD Leads and executives.

·       Proactively assess risk, raise flags, and resolve issues before they become problems for the larger teams.

Education


  • B.S. in a technical discipline or equivalent experience
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