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Customer Service Representative, Spanish (9040108)

We're looking to hire a contractor fluent (verbal and written) in English and Spanish to support WhatsApp users who are having issues when using the app. This role is an initial 3-month contract and the work will involve high touch customer support via email.


SCHEDULE Monday - Friday from 9:00 to 6:00 pm (8 hour shift plus 1 hour for lunch) 

  • A person with attention to detail and a self starter.
  • Ensure that we're maintaining a high quality support and a high degree of professionalism. 
  • You will work with our Market support team and communicate trends that you're seeing that will help improve our product.
  • Assist WhatsApp users having issues.
  • Educate users about the solutions we can provide and what steps to take to prevent future problems.

 

  • Fluent (verbal and written) in English and Spanish
  • Ability to quickly absorb training on product and tool functionality
  • Strong attention to detail
  • Self-starter
  • Communicates clearly verbally and via email
  • Ability to perform well autonomously
  • Penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in quality and user experience
  • Experience in supporting customers via email

Undergraduate degree or equivalent experience in online operations support

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