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People Services Center Specialist (8869827)

  • Provide outstanding support to employee and internal stakeholder inquiries around benefits processes, policy, and issues. 
  • Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required; conducting outbound calls or emails for issue resolution and follow-up, if required.
  • Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction. 
  • Maintain detailed and accurate documentation in the request tracking system (Service Cloud), HRIS (Workday) and benefits administration tool (WTW).
  • Maintain knowledge and adhere to all government policies and standards (e.g. HIPAA, ERISA, IRS, DOL, Section 125, etc.)
  • Execute employee Perks programs by answering employee inquiries for “baby cash”, daycare and gym/wellness programs.
  • Exceptional customer service skills and proven ability to perform in fast-paced environment
  • 2+ yrs HR experience and or customer service experience
  • Excellent analytical and problem-solving skills 
  • Excellent written communication skills and ability to handle sensitive matters with tact and diplomacy
  • Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
  • Ability to interact with all levels of a professional organization
  • Ability to work independently and require little instruction on the day-to-day work
  • Strong attention to detail and accuracy
  • Self-starter and fast learner requiring minimal direction
  • Ability to work in a team environment to achieve goals
  • Bachelor’s degree preferred
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