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Quality Reviewer (8791223)
Mountain View, CA
Corporate Communications and Public Policy
We're looking for self-motivated people with close attention to detail to join our team as Quality Assurance Analysts. In this role, candidates will:
Perform audits of reviewer’s work to ensure quality standards are being maintained
Answer questions on communication mediums and on the floor
Be an active participant & facilitator in meetings; run market-specific scrums
Analyze disagreements found in audit and disagreement queues to identify root causes and trends
Share observations in weekly trend summary/insights reports
Seek realignment with teams through retraining based on the weekly trends reports
Flag trends to Team Leads immediately if they are Level 1 trends that could hurt team accuracy scores
Ability to quickly absorb training on product and tool functionality, strong attention to detail, self-starter, communicates clearly verbally and via email
Experienced Facebook user on mobile and web, ability to perform well autonomously, penchant for web technology (consumer of various web and mobile apps)
Strong interest in quality and user experience
Critical thinker—ability to identify data-driven trends and insights to share across teams
People management • Attention to detail; highly organized • Strong technical ability; ability to analyze complex data • Speaks Hindi
Bachelor's degree preferred
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