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Quality Analyst

    • Perform audits of vendor work to ensure quality standards are being maintained
    • Interpret data, analyze results and provide ongoing reports based on quality analysis
    • Pilot new workflows and provide feedback on review process improvements; complete Ad Hocs tasks as needed
    • Identify patterns, common issues and root causes for day-to-day tasks
    • Drive guideline changes through analysis, problem definition and workflow feedback
    • Monitor, drive, and maintain quality of workflows; escalate issues as necessary
    • Suggest actions for vendor and product teams through a strong understanding of data and review process
    • On-board & train new auditors and participate in team operations as necessary

 

 

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  • Self-Starter which strong verbal and written communication skills.
  • Experience with Excel and basic understanding of SQL
  • Meticulous attention to detail and commitment to quality

 

  • Bachelors degree, or equivalent
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