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AR/VR QA Tech (9010814)
Menlo Park, CA
IT/Engineering and Mobile
Stage and set up equipment for the studies in field or onsite. Study set-up may involve engaging with engineering
Load software onto devices using Android developer/platform tools commands and scripts
Act as the main POC for device troubleshooting
Improve and maintain the repository of manual test scenarios
Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar software lifecycle.
Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies
Involved with asset management of test devices and field recording equipment
Use the ticketing system to open, track, and resolve all device related issues
Build and maintain relationships with our QA employees within VR platforms
Travel will be involved, potentially international
1+ years experience in a software QA and/or IT role
Familiarity with UX and usability research and methods
Detail oriented and has outstanding interpersonal skills
Ability to ramp up on internal processes and tools
Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
Experience troubleshooting Android through Android developer tools
Experience troubleshooting iOS devices
Being able to work independently
Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation
Experience with virtual reality and gaming is a plus
Education Relevant degree or proven track record
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