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Developer Support Analyst (8770474)

  • Become an expert in our products, our developers and their needs by providing effective technical consultation
  • Be the point of contact for Platform developers and manage technical product issues and escalations, delivering the highest level of developer satisfaction
  • Decipher and troubleshoot bug reports and maintain communication with Product Engineering for further assessment
  • Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Drive to meet or exceed daily performance metrics related to key performance indicators

Minimum Qualifications

  • 1+ year of experience providing enterprise support in a technical environment
  • Strong analytical and communication skills
  • Ability to be flexible, multitask and learn in a fast-paced environment
  • Customer-focused and can demonstrate understanding and empathy
  • Creative problem solver with excellent troubleshooting skills
  • Self-driven nature with strong attention to detail and follow-through

Preferred Qualifications

  • Knowledge of the web technology stack
  • Programming and scripting experience (C++, PHP, Python, Java, JavaScript)
  • Experience working with APIs
  • Familiarity with Facebook Platform products

Bachelors or equivalent in Computer Science or related field

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