JOB DESCRIPTION: Elections Researcher – Government & Politics
Research and organise lists of Facebook and Instagram accounts belonging to governments, politicians, and political parties across global markets, ensuring that the lists include only authentic accounts.
[Use database systems to] Conduct quantitative analysis to measure product adoption trends among government and political partners.
Become an expert in the support experience for politicians and government officials on Facebook and Instagram, and track support requests.
Recommend products and solutions, and assist partners (both internal and external) with implementation of new tools and products.
Solicit, organise, and contextualise product feedback from partners.
Help educate and on-board new partners to the company.
Troubleshoot to quickly resolve partner issues.
Provide basic training and consultations for new partners on Facebook and Instagram
Develop and catalogue best practices, utilising internal and external learnings across politics including national, regional and local examples in various markets.
Ability to focus on repetitive tasks on a deadline while filtering out irrelevant information.
Ability to develop and organise large data sets on Excel spreadsheets with keen attention to detail. (and use the full capability of Excel to analyze data?)
Knowledge of international politics, political parties, and national legislatures.
Comfortable offering customer support over the phone and live/in-person at events.
1+ years of experience in online operations, communications or customer service.
Passionate about creating world-class service experiences.
Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments.
Able to prioritize when juggling multiple responsibilities on behalf of multiple partners.
Extremely reliable, consistent, and hard-working.
Motivated to support public figures and government officials in achieving their objectives on Facebook and Instagram.
1+ years of experience in politics is strongly preferred.
**Preferred (Nice to have)**
Experience conducting research (qualitative and quantitative)