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Elections Researcher (INTL)

JOB DESCRIPTION:
Elections Researcher – Government & Politics

**Responsibilities**

  • Research and organise lists of Facebook and Instagram accounts belonging to governments, politicians, and political parties across global markets, ensuring that the lists include only authentic accounts.
  • [Use database systems to] Conduct quantitative analysis to measure product adoption trends among government and political partners.
  • Become an expert in the support experience for politicians and government officials on Facebook and Instagram, and track support requests.
  • Recommend products and solutions, and assist partners (both internal and external) with implementation of new tools and products.
  • Solicit, organise, and contextualise product feedback from partners.
  • Help educate and on-board new partners to the company.
  • Troubleshoot to quickly resolve partner issues.
  • Provide basic training and consultations for new partners on Facebook and Instagram
  • Develop and catalogue best practices, utilising internal and external learnings across politics including national, regional and local examples in various markets.

 

**Requirements**

  • Ability to focus on repetitive tasks on a deadline while filtering out irrelevant information.
  • Ability to develop and organise large data sets on Excel spreadsheets with keen attention to detail. (and use the full capability of Excel to analyze data?)
  • Knowledge of international politics, political parties, and national legislatures.
  • Comfortable offering customer support over the phone and live/in-person at events.
  • 1+ years of experience in online operations, communications or customer service.
  • Passionate about creating world-class service experiences.
  • Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments.
  • Able to prioritize when juggling multiple responsibilities on behalf of multiple partners.
  • Extremely reliable, consistent, and hard-working. 
  • Motivated to support public figures and government officials in achieving their objectives on Facebook and Instagram.
  • 1+ years of experience in politics is strongly preferred.


**Preferred (Nice to have)**

  • Experience conducting research (qualitative and quantitative)
  • Experience working with databases (SQL)

Education

  • BA or BS Degree
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