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Team Coordinator

Duties

The Team Coordinator's role is to provide onsite support for the team contractors ensuring that the team is properly trained and supported to conduct the job duties as dictated by the business needs of the group and at a high level of detail and integrity on par with Facebook standards.  

 

Job duties include the following, but are not limited to:

Liaison between contractor population and manager including managing utilization, workload, and efficiencies
Coordinating workflow and policy trainings with managers
Tracking team quality metrics as defined by department or project goals
Assist in coordinating work schedules including tracking attendance
Running weekly team meetings or Town Halls
Providing core support to ensure a positive work environment and culture while maintaining optimal service levels
Assist with seating assignments and growth projections as they relate to space utilization
Maintain a performance evaluation calendar to support a regular cadence
Loop in PRO HR in for any day-to-day employee relation issues as they arise so that PRO and/or the supplier can drive coaching sessions for underperforming contractors
Coordinate and schedule required meetings utilizing Microsoft Outlook and various conference room booking tools

Skills

The ideal candidate will possess the following strengths: 

Proven leadership skills and the ability to manage team members to a clearly communicated objective
Possess strong interpersonal skills
Ability to work both independently and in a team environment
Able to set and adhere to self-defined goals, timelines, and success measures
Interest in the digital and/or social media industry
Excellent verbal, written, and presentation skills with a proven history of success in working with individuals at all levels
Must be able to multi-task and keep on track in a fast-paced, ever-changing environment
Strong proficiency in MS Office tools and related project/program management applications

Education

Required Qualifications: 

3+ years of experience working in a contact center, preferably in a lead role or team coordinator role
Excellent analytical, written and verbal communication skills
Experience with Microsoft Office and databases
Able to work flexible hours around job requirements
Bachelor's degree required

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