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Triage Specialist

Duties

*Investigate product quality of Facebook’s Building 8 new hardware products
*Understand and communicate product launch risk and severity of issues to partners
*Meticulously document findings 
*Communicate effectively with cross functional partners in Product, Software, Hardware, Supply Chain & Customer Support 
*Develop test cases and scenarios in order to pinpoint the root cause of product bugs

Skills

*Excellent written and verbal communication skills
*Exceptional problem solving skills
*Natural curiosity and proven ability to learn new skills quickly
*Flexible and willing to respond quickly to urgent or changing processes
*Passion for ensuring high quality consumer electronics experiences for millions of users
*Experience with Android and/or iOS platforms, consumer hardware, mobile and embedded device operating systems preferred
*BA/BS degree preferred

 

WRITING SAMPLE

*Please have your candidate include a writing sample at the bottom of their resume, or as an attachment in WAND with the following:

-Find a bug with the Facebook user experience and document the bug.

Education

*BA/BS degree preferred

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