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Operations Team Coordinator


The Team Coordinator's role is to provide onsite support for the team contractors ensuring that the team is properly trained and supported to conduct the job duties as dictated by the business needs of the group and at a high level of detail and integrity on par with Facebook standards.  


Job duties include the following, but are not limited to:

  • Liaison between contractor population and manager including managing utilization, workload, and efficiencies
  • Coordinating workflow and policy trainings with managers
  • Tracking team quality metrics as defined by department or project goals
  • Assist in coordinating work schedules including tracking attendance
  • Running weekly team meetings or Town Halls
  • Providing core support to ensure a positive work environment and culture while maintaining optimal service levels
  • Assist with seating assignments and growth projections as they relate to space utilization
  • Maintain a performance evaluation calendar to support a regular cadence
  • Loop in PRO HR in for any day-to-day employee relation issues as they arise so that PRO and/or the supplier can drive coaching sessions for underperforming contractors
  • Coordinate and schedule required meetings utilizing Microsoft Outlook and various conference room booking tools


The ideal candidate will possess the following strengths: 

  • Proven leadership skills and the ability to manage team members to a clearly communicated objective
  • Possess strong interpersonal skills
  • Ability to work both independently and in a team environment
  • Able to set and adhere to self-defined goals, timelines, and success measures
  • Interest in the digital and/or social media industry
  • Excellent verbal, written, and presentation skills with a proven history of success in working with individuals at all levels
  • Must be able to multi-task and keep on track in a fast-paced, ever-changing environment
  • Strong proficiency in MS Office tools and related project/program management applications


Required Qualifications: 

  • 3+ years of experience working in a contact center, preferably in a lead role or team coordinator role
  • Excellent analytical, written and verbal communication skills
  • Experience with Microsoft Office and databases
  • Able to work flexible hours around job requirements
  • Bachelor's degree required
  • Must be able to work in Mountain View and Menlo Park, CA



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