This is a 6-month contract role.
* Research and organize lists of Facebook and Instagram accounts belonging to governments, politicians, and political parties across global markets, ensuring that the lists include only authentic accounts. Experience with accounting is a plus.
* Conduct quantitative analysis to measure product adoption trends among political partners.
* Become an expert in the support experience for public figures and government officials on Facebook and Instagram and track support requests.
* Recommend products and solutions and assist partners with implementation of new tools and products
* Solicit, organize, and contextualize product feedback from partners
* Help educate and onboard new partners to Facebook and Instagram
* Troubleshoot to quickly resolve partner issues
* Ensure the success of partners on Facebook and Instagram through basic training and consultations
* Develop and catalogue best practices leveraging internal and external learnings across politics including federal, state, and local.
* Ability to focus on repetitive tasks on a deadline while filtering out inauthentic information.
* Ability to develop and organize large data sets on Excel spreadsheets with high attention to detail.
* Knowledge of international politics, political parties, and national legislatures.
* Comfortable offering customer support over the phone and live at events
* 1+ years of experience in online operations, communications or customer service
* Passionate about creating world-class service experiences that delight partners
* Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments
* Exceptional communication and the ability to serve as a spokesperson for Facebook
* Able to prioritize when juggling multiple responsibilities on behalf of multiple partners
* Extremely reliable, consistent, and hard-working
* Motivated to support public figures and government officials in achieving their objectives on Facebook and Instagram
* Deep understanding of the political landscape and a passion for political content
* 1+ years of experience in politics is strongly preferred
* Fluency in English and Bahasa Indonesia required. Knowledge of Chinese preferred
* BA or BS Degree
* Political Science