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Agent (Contractor)

We're looking to hire contractors to support WhatsApp users who are having Verification issues. This role is an initial6 month contract and the work would involve high touch customer support via email. 
  • Educate users about the solutions we can provide and what steps to take when they are having Verification issues.
  • You will work with our Market support team and Verification SME to further this initiative as well as communicate trends that you're seeing that will help improve our product.
  • Ensure that we're maintaining a high-quality support and a high degree of professionalism. 

THESE ARE ODD HOUR SHIFTS with two choices:

SHIFT A Sunday to Thursday  9am - 5:00pm 
SHIFT B Tuesday to Saturday 9am - 5:00pm


• Ability to quickly absorb training on product and tool functionality

• Experience in supporting customers via email

• Strong attention to detail

• Self-starter

• Communicates clearly verbally and via email

• Ability to perform well autonomously

• Penchant for web technology (consumer of various web and mobile apps)

• Strong interest in quality and user experience

• Ability write and read Spanish, Portuguese or Arabic is a plus  

Bachelors Degree preferred but not required for equivalent experience.

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